matkinsart

Orbitz Rewards Loyalty Ledger

The Challenge

Customer: Customers that want to view their rewards points and understand how they are used.

Role: UX Designer

This project was a redesign of the dated and confusing ledger. The ledger was difficult for customers to decipher and the right information was not easily discovered.

default filter incompatible part positive compatibility

The Solution

View Prototype

The ledger was redesigned and then tested with users. Improvements were made to the total balance, next expiring points, and the usage of points. The new ledger was also made responsive along with the other improvements.

Stylebook landing page click and learn screenshot Sticky header as the user scrolls

Documentation

View PDF Document

The documentation covers the current design and its challenges along with the recommended redesign based on the user testing that was conducted.

Stylebook journey map click and learn modal details Product card redlines