shinola retail experience
Presented at: Salesforce Dreamforce ‘18 Retail Keynote.
Role: Designer and Demo Engineer
Software used: Axure
Customer
Ryan Davis
easy Watch repair
Ryan needs his watch repaired and an appointment is just a message away.
Customer
Michelle DeTolla
service and upsells
Michelle is able to help Ryan get his appointment scheduled and also mentions a new watch based on his recommendations. Ryan can check it out when he comes in for his repaired watch.
Service Agent
Armando Gutierez
in-store service
Ryan arrives to pick up his watch and Armando is able to quickly help Ryan and even show him that watch and band Michelle mentioned.
Customer
Ryan Davis
customer benefits
Ryan ends up getting the watch that was recommended and he was invited to the Shinola Insiders Club with great benefits.
